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Fix Outlook Emails Not Showing in Inbox Issue – Top 2 Ways

Deepa Pandey | Modified: 2021-12-02T16:19:04+00:00 | Microsoft Outlook, Tips | 5 Minutes Reading

“Today in the morning, I encountered one issue that my Outlook emails not showing in inbox folder. But, I keep on receiving the desktop pop-up and there is a number beside the inbox folder displaying how many messages are unread. As I click on the inbox folder to open and read those message, it shows nothing. Then, I restarted my Outlook application and it displays all new emails but just for a few minutes. After that, they get disappeared again. I do not understand what exactly is going on with my Outlook 2016 account. Could anyone help me out in the same?”

The main purpose of using an email application is sending or receiving emails. Thus, it is of no use if a user is not able to read the message that he or she receives in an inbox. The Outlook emails not showing in the inbox is one such error that is faced by the users. Whenever this error is encountered by the users, they are unable to open and read emails from inbox or unread emails will not be showing up in Inbox folder.

This is one of the serious problem encountered by the Outlook account users. It needs to solved as soon as possible and bring Outlook back in normal working condition. But the question is how to fix Outlook 2016, 2010, 2007 emails not showing in inbox issue? No need to worry, this blog will help you out in the same.

Note: Might be there are chances where your emails move to deleted folder or delete during process. So, check this out for Recovery of your Deleted Emails.

Solutions to Fix “Outlook Emails Not Showing in Inbox” Issue

Method #1: If a user is looking for some free solution, then he or she can follow the stepwise method discussed below:

Step 1: Transfer Old Email History

  1. To start the process, you need to open Outlook
  2. After that, click on the File >> Open & Export option
  3. Then, click on the Import/Export button >> Export to a file option
  4. Now, you have to choose Outlook Data File (.pst) option
  5. Choose Mail account at the top and left of the Inbox column
  6. Make sure that Include subfolders is checked
  7. After that, click on the Next >> Browse button
  8. Next, you have to choose any particular location and give name to the file to save it on the machine
  9. After that, click on the Finish button

Step 2: Make a New Outlook Profile

  1. Next, you have to create a new profile in Outlook by navigating to Control Panel >> Mail icon >> Show Profiles >> Add button.
  2. Then, Outlook application will configure the account automatically. You need to enter the email id and password.

Step 3: Import Old Email History

After creating new account, its time to import the old email history by following the steps mentioned below:

  1. First of all, you need to open your new account in Microsoft Outlook
  2. Then, click on the File tab and choose Open & Export option
  3. After that, simply click on the Import/Export button >> Import from another program or file option
  4. Now, click on the Next and choose Outlook Data File (.pst)
  5. Then, click on the Next >> Browse to look for the PST file on local machine
  6. After locating the PST file, click on the Open button >> Finish button
Note: The import process might take some time to import all your old email history to the new account.
  • When the process completed successfully, it might take a while to finish the syncing task. It displays a message saying All folders are up to date when it is done completely.

If the above methods to fix Outlook emails not showing in inbox is working out successfully, then all missing emails appear on the devices as the syncing process completed. However, if a user is unable to fix the problem via manual method, then corruption in PST file is the reason.

Thus, to overcome this issue, it is important to repair corrupted PST file of Outlook first. Now, the question is how to do so because scanpst.exe is unable to deal with a severely corrupt PST file.

Method 2: Alternative Outlook PST Repair & Recovery Tool

To repair badly damaged inaccessible PST file, a user is suggested to take help of Outlook PST File Repair Tool tool. The software is capable to recover data from any type of PST file. It supports all versions of Outlook so, repair both ANSI and UNICODE type PST file.

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Moreover, it keeps the integrity of data intact as original and there is no risk of loss of data. A user is also allowed to run this application on any version of MS Windows OS without any restriction. Also the tool gives you an option to recover deleted contacts for Outlook PST files.


Users are unable to read a message from the Outlook 2016, 2010, 2007 inbox folder is one the critical problem faced by them. By having thought of fixing the issues in the best possible manner, this blog will discuss two methods. The above-suggested methods will surely resolve Outlook emails not showing in inbox error. 

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