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How to Open Microsoft Outlook Infected Items Folder: Know the Reason

Published By Deepa Pandey
Anuraag Singh
Approved By Anuraag Singh
Published On November 6th, 2023
Reading Time 5 Minutes Reading
Category How to

Opening Microsoft Outlook Infected Items folder is a very common searched query. As well as, this type of task is very difficult and critical. That’s why we all want a perfect and safe solution for our precious data files.

If the user’s Outlook program has ESET Endpoint Security anti-malware software, then it filters out harmful emails in the ‘Infected Items’ folder. However, sometimes users accidentally open those emails in Microsoft Outlook Infected Items Folder. As a result, the complete Outlook data file gets corrupted and leads to a disastrous situation. Now, consider a real-life scenario where users accidentally open an email stored in the ‘Infected Items’ folder in Outlook 2016.

Opening Microsoft Outlook Infected Items Folder – User Queries

“Hello, I am a sales engineer. A few days back, I used my MS Outlook 2013 for sending the emails to my client. Suddenly, I saw an Infected Items folder in the left pane in my Outlook profile. I forget that this folder stores the malicious email messages. And I accidentally opened that mails. In a matter of a minute, my Outlook blackout and close abruptly. After a system scan, I again open the Outlook program. Now, there is no data item displayed in the Outlook PST file. I am very much worried! How can I view my lost files? Please guide me how to get back my emails. Help!”

How Does ‘Infected Items’ Email Affects Microsoft Outlook?

Whenever users access an infected email, it leads to many problems in MS Outlook. Because a user does not know which type of malicious code, this email carries. But, the very first motive of the virus is to damage the Outlook data file i.e., PST.

It is a local data storage file that saves the mailbox items, calendar data, contacts, notes, and journals from the Outlook account on a system hard drive. It is the most important data file and whenever it is corrupted, users are unable to access the mailbox data items.

So, whenever users are stuck in that kind of situation where Microsoft Outlook Infected Items folder emails crash the PST file. The first step is to stop using the Outlook program and take the help of the below-mentioned workarounds.

Also Read: Easily Fix Outlook emails not showing in Inbox Issue

How to Fix Emails in Microsoft Outlook Infected Items Folder

To fix the Outlook data file, there is an inbuilt utility available known as the Inbox Repair tool. It helps to repair PST file gets corrupted in Outlook. Users can follow the below instructions to use this workaround:

Steps to Use SCANPST.EXE

  • If Outlook is open on the screen then close it and browse the following locations according to your Outlook version:
Outlook Version File Location
Outlook 2016 C:\Program Files (x86)\Microsoft Office\root\Office16
Outlook 2013 C:\Program Files (x86)\Microsoft Office\Office15
Outlook 2010 C:\Program Files (x86)\Microsoft Office\Office14
Outlook 2007 C:\Program Files (x86)\Microsoft Office\Office13
  • Now, launch the SCANPST.EXE tool on the system.
  • Next, click on Browse to select the corrupted .pst file that you want to scan.
  • Click on Start to begin the process.
  • In a case, when the scan finds an error, then click on Repair to fix the damaged Outlook data file.
  • Once the file is fixed successfully, then again start Outlook.

Note:- The Inbox-Repair tool is very much helpful to fix a minor-corrupted Outlook data file. But, in a case of a highly-corrupted PST file, it becomes fails to recover it. So if Microsoft Outlook infected Items folder contains highly damaged emails, then it may not be fixed by the ScanPST.exe utility.

Safe Tool to Open Microsoft Outlook Infected Items Folder

It is evident from the above that SCANPST.EXE can be used when the PST file is less damaged. So, what do users do when an infected email corrupts the .pst file severely. In such a situation, they cannot use the Inbox utility. So, we suggest to you Best and Most Trusted Solution to Repair Outlook PST Files in an accurate manner.

With this software, users can scan highly-corrupted PST files and convert them into healthy ones. No matter which type of PST file is damaged, whether ANSI or UNICODE, it can open both. The best part about the tool is the wide compatibility.

It can be easily installed on the latest version of the Windows operating system and supports Outlook 2019, 2016, and below releases. It can Quickly Fix the 5 most common Outlook errors and issues without any data loss.

Few Closing Thoughts

We explained to you complete step-by-step two methods to open Microsoft Outlook Infected Items Folders. The manual method is completely free to use. But we will not take any guarantee for the manual method. Because as we all know, this method has various limitations and risks of data loss. So, if you want to complete this task without any hassle, then you can use the SysTools solution. This solution provides a free demo version to better understand the complete procedure. As well as, you can run this tool in almost all Windows & Mac OS.

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