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EL Capitan Mac Mail Issues : Detect and Recover Apple Mail Crash

Deepa Pandey | Modified: 2021-11-29T13:24:08+00:00 | Mailbox Recovery | 5 Minutes Reading

El Capitan is the twelfth release of Mac OS X. This operating system focuses mainly on security, stability, and performance. Opening PDF files, app switching and viewing messages in the Mac Mail is much faster with El Capitan OS.

The users are facing challenges on the El Capitan Mac Mail issues on Mail App on their MacBook after upgrading El Capitan. Nothing can be more annoying than an app crash, while you are trying draft an email or trying to open your email to check the inbox. There could be many issues that cause the Mail app to crash on a regular basis.

Many Mac user around the world is accessing Apple Mail email client for their communication purpose. And many of them are facing EL Capitan mail issues in Mac OS X. In this blog, we will cover some of the common problems associated with the crashing of Mac Mail app and also provide some easy tips on how to diminish those issues. i.e. let’s see some manual methods and a perfect automated software solution to solve EL Capitan issues.

Instal Mac OS X EL Capitan

Recover El Capitan Mac Mail Issues Manually

There are different manual methods available to solve this error according to the various situations that cause this crash. One can resolve these problems by following the different manual ways that mentioned below as per the situation:

Solution 1: Solve By Internet Account Removal

After upgrading to Mac OS X El Capitan you may experience that the app gets a crash or simply do not work at all. So in order to rectify this problem before you do anything, turn off all your email accounts without opening it. The user can perform this by following the below-given steps:

  • Click on System Preferences >> Internet Accounts >> disable all your email account.

internet accounts

  • To remove an account and turn off all its features >> highlight the account >> Remove button.

delete an account

Warning: Deleting an account or turning off its individual account features may remove the data stored in the apps.

After disabling the account, one can attempt to open Mail app. In case, Mail app works, then the issue is with the synchronized email accounts. Therefore, turn on each email account one at a time and open the Mail to check if it is working fine. Check this with each account.

By this process, you will be able to find the real culprit behind the El Capitan hanging issue. You can opt the other solution if the above solution does not work.

Solution 2: When the Email is Damaged

El Capitan email problems (10.11.3/2/1) may also occur if the user is trying to open an email that is damaged. Therefore, to remove damaged mail user need to follow some steps as mentioned below:

One of the other common cause for El Capitan Mac Mail issues is trying to open the email which is damaged due to some reason. The Mac Mail may continue to crash as long as this damaged email is in the folders itself. But it is tough to pinpoint which of the items are causing the issue. So follow the steps given below to remove the damaged mail users.

1. Open the Mail

  • Click on Mail app to open
  • Immediately hold the Shift key until the Mail opens.

This causes the Mail App to be opened without any message or mailbox selected.

2. Hide the Message

Hide the portion of the message viewer of MS Windows by dragging the thin separator bar between it and the message list. Drag until the Mail displays only the message list and not the message viewer. Now one can view the messages only by double-click on it. Then reset the options of personalized formatting, like reviewing the Mail Preferences and resizing column width, window panes etc.

3. Choose Message Without Open

  • Click on the damaged mail to choose it without opening the mail.
  • Then press Delete or click on Message >> Move to >> Trash.

4. Close the Mail

The last step is to close the Mail app and open it normally.

Also Read: No valid MBOX file were found on Mac Mail

Solution 3: EL Capitan Mac Mail Issues Without Email Damage

If the email messages are not corrupted, then the users should follow the below-mentioned procedure for making the application work. However, the user has to recreate the custom stationary after following the steps given below:

  • Go to Finder App >> Go >> Go to Folder.

mac mail issues without mail damage

  • Type in “~/Library/Containers” and then press on Go button.

choose the folder

After this step, various application container folders are displayed and you need to drag the needed folder to the desired location.

  • Drag the Com.Apple.Mail folder onto the desktop.

drag Com.Apple.Mail folder

Now the user needs to repeat step 1 for searching the file to be dragged. But it will be a time-consuming task.

  • Now search for the file com.Apple.MailServiceAgent in the displayed container.

drag com.Apple.MailServiceAgent file

Once the process is done, drag the file to the desktop.

  • Now the user should restart the system to check the mail app is working properly.

and multiple migrations

Now you can see that your EL Capitan Mac Mail issues would be resolved.

 If you searching for the solution to export EL Capitan MAc mail to multiple emails clients like Thunderbird, Office 365, Outlook, etc. Then, use the best MBOX Conversion Software for Mac & Windows instant solution. This Software can perform both selective and multiple migratios of file wihtout causing any error.

Final Verdict

In this blog, we have explained various reasons by which the users are facing EL Capitan Mac Mail issues. And it also discusses the manual solution available for each situation.

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